Shipping policy

Vintage Vault — Crafted Vintage & Retro Aesthetics

Thank you for shopping at Vintage Vault. We are dedicated to delivering your favorite retro style pieces quickly and securely. Below you will find the complete details of our shipping methods, delivery timelines, and policies.

  1. Shipping Destination & Delivery Estimates

We provide standard shipping services across the United States and internationally. All packages are fully tracked and secured.

  • United States (Domestic) Estimated Delivery Time: 5 to 7 Business Days Shipping Rate: Free

  • International Shipping Estimated Delivery Time: 7 to 21 Business Days Shipping Rate: Free

Please Note: Delivery timeframes are estimates and commence from the date of dispatch rather than the date of order. Estimated arrival times can occasionally vary due to customs clearance, carrier delays, or peak holiday seasons.

  1. Processing & Handling Time

  • All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and public holidays).

  • You will receive a shipment confirmation email containing your tracking number once your order has been dispatched.

  1. Tracking Your Order

As soon as your package is on its way, we will email you a tracking link. Please allow 24 to 48 hours for the tracking information to update in the carrier's system. You can monitor your shipment directly via our website or the carrier's official portal.

  1. Customs, Duties & Taxes

For international shipments, packages may be subject to customs duties, import taxes, or local brokerage fees set by the destination country's government. Vintage Vault is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

  1. Incorrect Addresses & Lost Packages

Please double-check your shipping address during checkout. We are not liable for orders delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional shipping costs to resend the package.

In the rare event that your package is marked as delivered but you have not received it, please contact the local carrier or our support team within 7 days of the delivery date.

  1. Contact Information

Should you have any questions regarding your delivery, tracking, or customs clearance, please feel free to reach out to our dedicated support team:

  • Store Name: Vintage Vault

  • Email Support: jrdukabaisndhatygfbaimaisnabs@gmail.com

  • Business Address: 14024 Oxnard St, Van Nuys, CA 91401, United States